Privacy policy

Privacy Policy — Eliccia

At Eliccia, protecting your personal data is very important to us. This Privacy Policy explains how we collect, use and protect the information you provide when you visit eliccia.com, use our services or contact us at our support email address support@eliccia.com. Please read this policy carefully to understand how your data will be processed.

1. Collection of Personal Information

When you use our website or communicate with us by email, we may collect various categories of personal information, including but not limited to:

Identification information: Your name, address, telephone number, email address and other identifying information needed to provide our services.
Payment information: Payment details you provide when buying products on our website. Sensitive payment information, such as credit card numbers, is not stored on our server and is processed securely by our payment service providers.
Browsing information: Information about how you interact with our website, including your IP address, pages visited, products viewed and other browsing data.

2. Use of Your Personal Data

We use your personal information to:

Provide and manage our services, including processing orders, delivering products, tracking order status and managing customer accounts.
Respond to requests and questions and provide effective customer support through support@eliccia.com.
Inform you about updates, special offers, promotions and Eliccia events, if you have consented.
Improve our website, products and services by analysing browsing information and collecting customer feedback.

3. Sharing Your Personal Data

Eliccia does not sell or rent your personal information to third parties. However, we may share your data in the following cases:

Service providers: We may share information with third-party providers who help us deliver our services, such as payment processing, delivery management, web hosting and data analysis.
Legal compliance: We may disclose personal data when required by law or in response to legal and government requests.

4. Security of Your Personal Data

We implement technical, administrative and physical security measures to protect your personal data against unauthorised access, misuse, loss or disclosure. Your payment information is processed securely in accordance with industry standards.

5. Your Rights and Choices

You have the right to:

Access the personal data we hold about you.
Correct inaccuracies in your personal data.
Delete your personal data, subject to certain legal exceptions.
Restrict processing of your personal data in certain circumstances.
Object to processing of your personal data for direct marketing.
Withdraw consent where processing of your personal data is based on consent.

6. Contact Us

If you have questions about our privacy policy, wish to exercise your data protection rights or have concerns about your personal data, please contact support@eliccia.com.

7. Changes to the Privacy Policy

This privacy policy may be updated periodically to reflect changes in our data processing practices. We encourage you to check it regularly for the latest updates.

Thank you for trusting Eliccia. We are committed to protecting your personal data and providing the best possible shopping experience.